Frequently Asked Questions:
1. What is the shipping lead time?
A product will be shipped in 2 days after the payment is received. Orders are shipped directly from the manufacturer in order to save on the warehousing and shipping costs. It normally takes 2-3 weeks for orders to arrive after it is shipped.
2. Is there a support number to call for any questions.
You can reach out to our customer support number in the US during Easter time zone 8am-6 pm at 336-496-1651. Any question related with an order can be answered via an email firstname.lastname@example.org
3. Are the website and payment options secure?
Website security and payment options are secured by Shopify which is the world leader in the eCommerce area. The website is encrypted by SSL security layer.
4. How to return and get a refund
Simply send email to email@example.com with the order details. Our support team will work to get the return and refund processed.
5. How do I track my Order
Simply send an email to firstname.lastname@example.org and you will get an update within 24 hours on your delivery.
6. Do I need to have an account to place an order?
No, you can also place an order as a guest. But, there are some benefits if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
7. What if I forget my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
8. What if I typed in the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
9. Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.